Customers who purchase day old chicks from us will fall under a compensation program with terms below
1. A temperature and humidity log is to be kept in the coop for the full 42 days of brooding and growing using a calibrated temperature logger and records shared with us . Manual recordings not allowed. If you don't have log data for 42 days then the compensation program will not cover your order. Navigate for assistance on how to install and use a data logger
2. A properly completed day old chicks questionnaire is submitted with relevant data and evidence for each compensation request.
3. Maximum compensation is 25% of supplied day olds and final figure will be based on information and evidence supplied. Compensation is based on early deaths in first 7 days and not on growth rates or weight of chicks. If you don't measure deaths or mortality then the compensation program wont cover your order. Click here for further information on growing day old chicks.
4. No cash compensations will be made. Compensation will be in resupply of day old chicks or reduced future purchase price or discounts at an agreed and suitable date with customers.
5. Day old chicks collected after 1 days from when Ready to Collect notice is emailed and SMS'ed to customer, are not covered by the compensation program.
6. Claims must be lodged within 7 working days of the delivery or collection date whichever is the latest date. Late claims will not be entertained.
7. All communications will be via email or via our HelpDesk system . No other channels will be monitored or responded to for any compensation requests.
8. Customers not satisfied with the outcome of the process or compensation are entitled to approach a court of law or Consumer Ombudsman for arbitration or a court order.
